Help with the WELLVOW lighting-control app for compatible WLED-STRIP and HUB controllers.
Contact support
Email support@wellvow.com or call +86 136 9217 9901. For an app problem, include your phone model, operating-system version, WELLVOW app version, controller model and firmware version, and the steps that led to the problem. A screenshot or short video can help; remove private information before sending it.
Do not send Wi-Fi passwords, account passwords, device secret keys, recovery codes, or identity documents. Support can ask for a limited reference or additional non-secret details when needed to locate a submission or troubleshoot a device.
Compatible hardware and account requirements
WELLVOW supports compatible WLED-STRIP and HUB controller families. Physical lighting control requires a compatible controller, correctly connected lights, and a connection supported by the controller. Features depend on the exact hardware, firmware, wiring, and app version. A similar product name, connector, or appearance does not establish compatibility.
The app’s core lighting controls do not require creating a WELLVOW app account. The WELLVOW website may offer a separate website account. Community submissions, feedback, online videos and optional technical submissions can use internet services even when you have not signed in.
If an app screen is marked Demo, it is a demonstration and does not establish a connection to your physical lights. Use a real connected device to check physical control.
Connect a controller
- Check the controller’s instructions, power requirements, and supported lights. Connect and power the hardware as directed by its product documentation.
- Open WELLVOW and go to Control. Use the + button to find and add a supported controller.
- Allow the Bluetooth, Nearby Devices, or Local Network permissions requested for the connection method you are using. Select your controller and complete the connection and device-authentication steps shown by the app.
- If the controller needs Wi-Fi setup, follow the on-screen steps and use a network supported by that controller. Enter the network details only in the setup flow. Your phone must be able to reach the controller on the selected network or controller hotspot.
- Open the connected device’s control page. Test power, brightness, and one color before trying more complex effects.
Keep the app open during setup. A controller hotspot may provide access to the controller without providing internet access; online community content or cloud submissions may be unavailable until internet access is restored.
If a device is not found or does not respond
- Check power, the controller model, and the connection mode described in the product instructions.
- Check WELLVOW’s permissions in your phone settings. On older Android versions, a location-related permission can be required by the operating system for Bluetooth discovery.
- For Bluetooth, stay near the controller. For Wi-Fi, confirm the phone can reach the controller; a guest network or client-isolation setting can prevent local communication.
- Return to the device list and reconnect. If necessary, restart the app and controller using the normal instructions. Contact support before performing an unfamiliar factory reset.
- If connection works but the colors or outputs are wrong, check the light type, channel order, and wiring settings against the product documentation. Do not treat an on-screen diagram as automatic verification of physical wiring.
Firmware assistance
App-based firmware updates are currently unavailable for the WLED-STRIP and HUB controllers supported by this release. Contact support@wellvow.com for model-specific firmware assistance.
Lighting effects, DIY, and HUB
Use the controls available for your connected device to change brightness, colors, and effects. For DIY effects, save the creation and reopen it to check that the intended settings were retained. Availability of saved-effect libraries, timers, music modes, and other controls varies by device and app version.
HUB operation also depends on the connected input source and downstream devices. Select the intended mode and check the actual input and output connections. A mode shown in the interface does not mean every third-party signal or light model is supported. When asking for HUB help, describe the input source, controller and light models, wiring, mode, and observed behavior.
Photos, permissions, and optional submissions
When you choose a photo for color extraction, that feature processes the image on your phone rather than uploading the photo to WELLVOW for color analysis. Camera or photo-library access is used when you choose the relevant feature. You can change app permissions in your phone settings; disabling a permission may prevent its related feature from working.
You can send feedback from the Community area. If you choose the optional one-time diagnostic, follow the displayed instructions to operate the affected control once within the capture window. Ordinary feedback does not require choosing that diagnostic option.
On a compatible HUB, you may save product-protocol details on your phone or choose to submit a reviewed snapshot to WELLVOW. Cloud submission requires your confirmation for that submission. Keep the returned submission reference if you may later request deletion. Do not enter personal information in the brand or product-model fields.
Privacy and data requests
Read the WELLVOW App Privacy Policy for optional diagnostic identifiers, community content, diagnostics, HUB submissions, and third-party content. To request deletion of cloud submissions or a separate website account, follow WELLVOW App Data and Account Deletion Requests.
Uninstalling the app, removing a device from the app, or clearing a local effects list does not by itself delete cloud submissions or a website account.
Operator
深圳市汉煻科技有限公司
深圳市宝安区石岩街道龙腾社区石环路135号212
Contact-address translation: Room 212, No. 135 Shihuan Road, Longteng Community, Shiyan Subdistrict, Bao’an District, Shenzhen, China.
Email: support@wellvow.com
Phone: +86 136 9217 9901
Last updated: September 19, 2026.